Privacy & Cookies Policy
Privacy Policy & Cookies – Balance in Life
Last updated: 23 July 2025
Introduction
At Balance in Life, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant legislation. By using our website, you agree to the practices described in this notice.
We may update this policy occasionally, so please revisit this page to stay informed about any changes.
Who We Are
Balance in Life
Psychological Wellbeing Services
Contact: info@balanceinlife.co.uk (example email – can be updated)
What Information We Collect
- Name, email address, phone number (when you contact us or fill out a form)
- Any personal data you share when enquiring about psychological services
- Technical information such as your IP address, browser type, device, and browsing behaviour (via cookies)
How We Use Your Information
We will only use your personal data for the following purposes:
- To respond to your enquiries or provide requested services
- To manage appointments or bookings
- To communicate with you about changes to our services
- To improve our website and understand user behaviour
- With your explicit consent, to send you newsletters or updates
We do not sell, rent, or trade your information to third parties.
Lawful Basis for Processing
We process your data on the following bases:
- Consent – when you opt in to receive communications
- Contract – when you book services with us
- Legitimate interest – for basic analytics and website functionality
How Long We Keep Your Data
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g. for mental health practitioners' records).
Your Rights
- Access the data we hold about you
- Request correction or deletion
- Withdraw consent at any time
- Object to certain processing
- Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk
To make a request, email us at: v.stasiuliene@balanceinlife.co.uk
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour. This helps us analyse traffic and enhance your experience.
Types of Cookies We Use
- Essential cookies – Required for website functionality (e.g. forms, security)
- Analytics cookies – Help us understand website usage (via services like Google Analytics)
- Preference cookies – Remember your settings or past activity
We do not use cookies for advertising or tracking across other websites.
Managing Cookies
When you first visit our site, a cookie banner will ask for your consent. You can update or withdraw consent at any time via the cookie settings.
You can also disable cookies through your browser settings. For more details, visit:www.aboutcookies.org
Third-Party Services
We may use third-party services such as:
- Google Analytics (anonymous traffic tracking)
- Email form plugins or booking tools
These services have their own privacy policies, and we recommend reviewing them if you interact with them.
Data Security
We take appropriate measures to protect your data. However, no transmission over the internet can be guaranteed 100% secure. We encourage you to keep your devices and passwords secure.
International Transfers
Your data is primarily stored within the UK. If third-party services (e.g. cloud tools) store data outside the UK, we ensure they comply with appropriate safeguards (e.g. Standard Contractual Clauses).
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: v.stasiuliene@balanceinlife.uk